Digital Employees are quickly becoming the tool of choice to automate customer service at scale.
Why is this? Well, the traditional customer service methods are broken.
- Email and phone support are inundated with basic requests, resulting in long wait and resolution times.
- Customers are abandoning your website if they can’t easily find answers to their questions.
- Live chat is only available when a real person is on the other end and becomes an expensive option to support.
However, when it comes to Digital Employees, there's a few things you need to know - not all chatbots are created equal.
With this eBook you’ll learn about the different types of chatbots that exist to set you on the right path.